What agencies should look for in a worker app

Workers organise their working lives on their phones, and agencies often chase updates by phone call and text. A good worker app gives workers one place to manage their work, and gives the agency a clearer, real-time view.

Why it matters

A lot of agency time goes on small questions. Is this candidate available on Thursday? Have they seen the booking? Has the timesheet been done? Each is quick to ask and slow to answer when the information sits with the worker and the only way to reach it is a call or a text.

A worker app moves some of that work to where it belongs. When workers can keep their own availability and bookings up to date, your team starts from the current picture instead of rebuilding it every time. It also gives workers something they value, which is a clear view of their own work.

What to look for

• Availability that workers keep up to date themselves, so your team does not have to ring round to find out.
• Clear bookings, including changes and cancellations. Workers should know what is booked and what has changed without having to ask.
• Timesheets that are quicker for workers and the agency, with less back-and-forth.
• Documents that workers can share securely, instead of sending attachments by email.
• Support for working with more than one agency, because many workers do.
• Simple sign-in. If it is hard to get started, workers will not use it.

Questions to ask in a demo

1. How does a worker get started, and what do they need?
2. How do workers keep their availability current?
3. How are they told about new bookings and changes?
4. How do timesheets work from the worker's side?
5. How do workers share documents with us?
6. Can a worker use the app with more than one agency?

Common pitfalls

• Adoption. A worker app only helps if workers use it. Ask how the supplier helps you get workers onto it.
• A separate record. If the app is not connected to your main system, your team ends up checking two places.
• Too many notifications. Workers should hear about what matters to them, not everything.

How myWork helps

myWork is the Edun mobile app for workers. It gives them one place to manage availability, bookings, timesheets and documents through their agency. When workers use it, agencies get a clearer view of each placement and spend less time chasing updates.

Frequently asked questions